RETURN/EXCHANGES

The text below informs in a more easy-to-read and clearer way than the terms of purchase what applies to Return/Exchange. The terms of purchase may contain additional information that is missing here.

The instructions/conditions below also apply to replacement.


RIGHT TO WITHDRAW
The right of withdrawal is regulated in the "Act (2005: 59) on distance contracts and contracts outside business premises".

As a consumer (private person), you have a 14-day right of withdrawal from the time you have received an item we have sent you. You do not have to state a reason when you regret your purchase within 14 days. The right of withdrawal expires 14 days after the day when you or any third party, but not the transport company received the goods or in partial delivery when you or any third party, but not the transport company received the last goods physically.

If you want to exercise your right of withdrawal, you must notify us by email or post within 14 days, but you can also return directly within 14 days without first contacting us.

You must return the product to us according to the instructions below without undue delay and at least no later than 14 days after the day on which you notified us that you will exercise the right of withdrawal.

The product must be complete. This means that all accessories (remote control, operating instructions, batteries, etc.) must be included in the return.

Some product areas are not covered by the right of withdrawal, if the product's sealing or sealing is broken. These products can therefore not be returned. Examples of these product areas are: headsets, headphones, confectionery, cosmetics, massage oils and intimate products.

Teknikproffset.en reserves the right to charge a cost price for any. missing parts/accessories, instead of denying the exercise of the right of withdrawal, if possible.

The right of withdrawal normally provides a refund in full. If the product has been handled to a greater extent than necessary, we deduct the depreciation of a product. Normally, the deduction is our cost price to replace missing, used or damaged goods or parts of goods, but can also be a deduction for reduced value due to how the product was used.

Companies have no right of withdrawal.

To avoid problems when you want to exercise the right of withdrawal, contact customer service before sending goods back if you are unsure.

To exercise the right of withdrawal, you apply for a return to asiakaspalvelu@teknikproffset.fi within 14 days.

You pay the return shipping cost when exercising the right of withdrawal.

Returns that do not meet the above criteria are returned to the sender against return shipping cost.

Shipments received without information or sender are sorted out and saved for two months, after which they are discarded if no claim has been received.

Teknikproffset has no opportunity to pick up packages that are sent on their own initiative with, for example, DHL, Bring or Schenker's private services to agents.

The technical professional does not redeem packages against cash on delivery/cash on delivery.

Uncollected consignment is not considered an exercise of the right of withdrawal.

When exercising the right of withdrawal or purchase on approval, we will refund you for both goods and original shipping cost if the entire order is returned (but then extra delivery costs are not counted due to you choosing another delivery method than the cheapest standard delivery we offer) The refund is usually within 1 -2 days, but no later than within 14 days from the day we were notified of your decision to exercise the right of withdrawal (provided that the return has been received in full). We will refund you with the same payment method that you used when ordering. The refund will not cost you anything.